Terms & Conditions

Effective Date: 20 July 2026

1. Introduction

These Terms & Conditions ("Terms") govern your use of the White Compass AI Agency website and any services provided by White Compass AI Agency ("White Compass", "we", "our", or "us").

By accessing our website or engaging our services, you agree to these Terms.

2. About Us

White Compass AI Agency

Website: https://whitecompassaiagency.com

Email: hello@whitecompassaiagency.com

3. Our Services

White Compass AI Agency provides business-to-business services including, but not limited to:

AI Automation
AI Voice Agents
Lead Generation
Appointment Setting
CRM & Workflow Automation
Business Process Automation
AI Consulting
Sales Pipeline Development

The exact scope of work will be agreed in writing before any project begins.

4. Quotes & Proposals

All quotations and proposals are provided without obligation unless otherwise stated.

Prices may change until accepted by both parties.

5. Client Responsibilities

Clients agree to:

Provide accurate information
Supply requested materials promptly
Review work within agreed timeframes
Cooperate throughout the project
Ensure they have permission to provide any data or content supplied to us

Delays in providing information may delay project completion.

6. Payment Terms

Unless otherwise agreed in writing:

Development fees are payable before work begins.
Monthly subscriptions are payable in advance.
Invoices must be paid by the stated due date.
Late payments may result in suspension of services.

All fees are non-refundable unless otherwise agreed.

7. Intellectual Property

Unless agreed otherwise:

White Compass retains ownership of its methodologies, templates, software, prompts and internal systems.
Clients own content they provide.
Clients receive the agreed rights to deliverables once payment has been made in full.

8. Confidentiality

Both parties agree to keep confidential information private and not disclose it without permission unless required by law.

9. AI Services

Our services may use artificial intelligence technologies.

Although we aim to deliver accurate and reliable outputs:

AI-generated content may contain inaccuracies.
Clients should review outputs before relying upon them.
White Compass cannot guarantee that AI responses will always be error-free.

10. Lead Generation Services

Where lead generation services are provided:

We do not guarantee a specific number of sales.
We do not guarantee revenue or business growth.
Results depend on numerous factors outside our control, including market conditions, offer quality, pricing, sales process and response rates.

11. Website Use

You agree not to:

Use the website unlawfully
Attempt to interfere with website security
Upload malicious software
Copy or reproduce website content without permission

12. Third-Party Services

Our services may integrate with third-party platforms including CRM systems, AI providers, scheduling software, email providers and payment providers.

We are not responsible for outages or issues caused by third-party services.

13. Limitation of Liability

To the maximum extent permitted by law, White Compass shall not be liable for:

Loss of profits
Loss of business
Loss of revenue
Indirect or consequential losses
Data loss
Downtime caused by third-party providers

Our total liability shall not exceed the amount paid by the client for the relevant service.

14. Termination

Either party may terminate ongoing services in accordance with any written agreement between the parties.

Outstanding invoices remain payable.

15. Privacy

Our handling of personal information is governed by our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

17. SMS Communications

By providing your mobile phone number and opting in, you consent to receive SMS messages from White Compass AI Agency relating to:

Appointment confirmations
Appointment reminders
Customer support
Service updates
Account notifications
Marketing communications (where you have provided consent)

Message frequency may vary depending on your interactions with us.

Message and data rates may apply according to your mobile carrier.

You may opt out at any time by replying STOP to any SMS message. After opting out, you will no longer receive SMS communications unless you opt in again.

For assistance, reply HELP or contact us at hello@whitecompassaiagency.com.

White Compass AI Agency is not responsible for delayed or undelivered messages caused by your mobile carrier or other third-party providers.

Our SMS services are intended for individuals aged 18 years or older.

For information about how we collect, use and protect your personal information, please see our Privacy Policy.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact